FAQ
Do I need to be home or in-the-office, when you do the cleaning?
No, in fact most of our clients leave keys for us to perform the cleaning job and leave the key in a designated area after the work.
How many people will clean my home?
For residential cleaning jobs, we usually work in teams of 2, and occasionally 3. We have found that two is the optimal number. Any less negatively impact the morale and, too many people in one house result in decreased productivity.
Do I need to provide cleaning products or any other supplies?
No. Our teams will arrive with all the equipment and supplies they need to do the job.
How can I reschedule or cancel a cleaning appointment booked previously?
No. You can cancel any time. We just ask for 48 hours notice of cancellation. We expect to earn your business with every clean and we have a very high customer retention rate. Our goal is to have you become a happy customer for years, not months.
Do I need to leave a tip?
This is not required. You can if you’d like, but unlike a restaurant wherein it is customary to leave a 15-20% gratuity, we do not require or expect this.
What intervals can I arrange for recurring service?
Although we do set up custom service intervals as per your needs, our common services intervals are weekly, Bi-weekly and monthly. Bi-weekly (every other week) is by far the most common interval our customers choose, followed by weekly and monthly.
Do I need to do anything before the cleaning team arrives?
Although we do minor organization of the objects before cleaning, but it usually is a good idea to organization the small items (i.e. toys, playing items, and other small objects etc.) in the cleaning area. This helps us be sure that we won’t be misplacing them before focusing on scrubbing, sanitizing, and cleaning aspects of the job.
How do you handle pets?
We work well with them. Just leave instructions with us and we will gladly work around your pet.
What is your refer a friend program?
Refer a friend to our service and your friend will receive a 20% discount on his first cleaning. You will also receive a $25 credit on your account. Simply call our office and we will take care of the rest.
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